The Complaint Process

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Case Generation
Complaints are received by telephone, by email, by letter or in person: 
        Community Development Department 
        Code Enforcement Office 
        38 Hill St., Suite G-30 
        Roswell, GA 30075 
        770-594-6101
Upon receipt of a complaint, an initial inspection is scheduled for the following business day. Cases may also be created based on violations officers see while in the field.

Notice of Violation
If a notice is hand delivered, the property owner has 24 hours, 3 days, or 10 days to comply (depending on the violation). If a notice is mailed, the property owner has 24 hours, 3 days, or 10 days to comply (depending on the violation).

Compliance
The goal of our division is to bring properties into compliance. Once a violation is corrected, the property may be monitored.

Non-Compliance
If a violation is not corrected in the allotted amount of time, either a work order or a citation will be issued.

Abatement Process
City Code allows nuisances to be abated if not in compliance by the deadline. A work order is generated for a city contractor to abate the nuisance and the cost of the work is billed to the property owner. If the bill is not paid, a lien is placed on the property.

Citation
Violations which cannot be abated are handled with a court citation. A court date is assigned at the time the citation is issued. Court dates are usually scheduled for 1-2 months from the date the citation is issued. It is then submitted to a court clerk for processing.

Flowchart from Complaint to Compliance