CommPatch1The 911 Emergency Communications Center is a division within the Roswell Police Department that provides dispatch and E911 services for the cities of Roswell and Mountain Park. The Center is staffed with civilian personnel working together as 911 call-takers, law enforcement and Fire/EMS dispatchers, trainers, supervisors, administrators, managers and systems staff.

The Center is responsible for answering both emergency and non-emergency calls for service. On a regular basis, the Center monitors up to nine radio channels, with the capability to monitor more than 80 additional channels, if necessary. It is also responsible for ten E911 phone lines and more than 40 additional emergency and non-emergency lines. In 2015 alone, Roswell 911 handled 101,254 incidents for Law, Fire and EMS.

The division is consistently recognized for professionalism, commitment to public safety, leadership and innovation. Center performance and training is measured against the standards provided by the International Academy of Emergency Dispatch (IAED) and the Association of Public Safety Communications Officials (APCO).

Roswell 911 is currently seeking accreditation through the Commission on Accreditation for Law Enforcement Agencies (CALEA).

Code of Ethics

As a Public Safety Telecommunicator, I regard myself as a model to the community and department that I serve. I will show reverence for the fundamental freedoms safeguarded by the Constitution of the United States. I am individually accountable for reflecting model values in my professional and personal life. I acknowledge respect for human life above all else. I will exhibit honesty and integrity through ethical behavior.

I will demonstrate professional excellence through leadership, cooperation and dedication to serving the public. I recognize diversity among the members of communities and departments, allowing for fair and open access to services. As a Public Safety Telecommunicator, there is recognition of the honor of my office that is a symbol of public faith.

911 Operator Recruitment

If you are looking for a rewarding job at the forefront of public safety, a career with the Roswell Police Department as a Roswell 911 Operator may be for you.



FAQs

  • What happens when I call 911?
  • What if I don't know where I am?
  • When should I use 911?
  • What should I do if I (or my child) calls 911 by mistake?
  • What is "emergency mode" on my phone?
  • How can I teach my children about 911?
More FAQs >