Utility Billing Payment Options

Online Payments

Pay your utility bill online

Phone Payments

To look-up and pay by phone, call 770-641-3800, you will be prompted with entry instructions after you make your selection. A service fee will apply to payments by phone. It's a fast, simple, and secure way to pay your bill.

Mail-In Payments

If you would like to make a payment by mail, please make checks payable to "City of Roswell" and mail the check and payment coupon (bill stub) to the address listed on the payment coupon:

City of Roswell Utility Payments
PO Box 732680
Dallas, TX 75373-2680

Electronic Billing and Automatic Payments

The City of Roswell Financial Service Division offers you the opportunity to have your City utility billing e-mailed directly to you and two convenient options to have your City utility bill payments automatically paid with a credit card or bank account. Find out more at www.roswellgov.com/eBill.

Disclaimer Statement

See below...

Applications, Documents & Forms

• Roswell Water Utility Rates
  • Meter Installation Costs and Capacity Fees
• Roswell Stormwater Fees
• Roswell Residential Sanitation Service Rates
• Roswell Commercial Sanitation Service Rates
• AquaHawk Free Water Monitoring Tool
• Application for Utility Account (Garbage & Water)
• Application for Premium Sanitation Service
• Application for Commercial Sanitation Service
• Application for Automatic Bank Draft for Garbage & Water
• Form for Disconnection of Garbage & Water
• Form for Electronic Billing Request
• Form for Large Garbage Item Pickup
• Form for Leak Adjustment
• Form for Real Estate Property Tax/Utility Bill History Request
• Form for Swimming Pool Adjustment
• Form for Utility Account Contact Information

Monthly Base Rates Meter Size Monthly Rate as of July 1, 2024 5/8" – 3/4" $9.67 1" $15.34 1.5" $24.79 2" $36.13 3" $66.37 4" $100.39 6" $194.88 8" $308.27

Residential Water Rates Meter Size Gallons Monthly Rate as of July 1, 2024 5/8" – 1" 0 – 5,000 $5.23 5/8" – 1" 5,001 – 10,000 $10.46 5/8" – 1" > 10,000 $15.69

Small Commercial Water Rates Meter Size Gallons Monthly Rate as of July 1, 2024 5/8" – 3" 0 – 50,000 $5.23 5/8" – 3" 50,001 – 75,000 $10.46 5/8" – 3" > 75,000 $15.69

Large Commercial Water Rates Meter Size Gallons Monthly Rate as of July 1, 2024 2" – 8" 0 – 122,500 $5.23 2" – 8" 122,501 – 300,000 $10.46 2" –8" > 300,000 $15.69

Fire Lines Water Rates Meter Size Gallons Monthly Rate as of July 1, 2024 5/8" – 8" Per 1,000 $15.69

Irrigation Water Rates Meter Size Gallons Monthly Rate as of July 1, 2024 5/8" – 4" Per 1,000 $15.69

Water System Connection Fees Meter Size Meter Cost System Capacity Fee Total Cost 5/8" $2,000 $1,500 $3,500 1" $2,250 $2,700 $4,950 1.5" Compound Meter $2,750 $11,200 $13,950 2" Compound Meter $4,860 $16,000 $20,860 3" Compound Meter $6,270 $17,300 $23,570 4" Compound Meter $10,380 $59,700 $70,080 4" Factory Mutual $22,620 $59,700 $82,320 6" Compound Meter $17,430 $69,000 $86,430 6" Factory Mutual $29,910 $69,000 $98,910 8" Factory Mutual $44,820 $77,200 $122,020 Multi-Family System Capacity Fee: $1,500/unit

Stormwater Fees Impervious Surface Tier Impervious Surface Range Monthly Fee as of July 1, 2024 Residential Tier 1 Up to 3,400 square feet $3.91 Residential Tier 2 3,401 – 4,950 square feet $5.99 Residential Tier 3 4,951 – 10,000 square feet $8.99 Large Residential Tier 4* > 10,000 square feet $5.99 Non‑Residential/Commercial* n/a $5.99

Residential Rates Service Type/Container Size Monthly Rate as of July 1, 2024 Standard Service One 96-gallon garbage container $29.72 Premium Service Two 96-gallon garbage containers Sign Up for Premium Service $59.44

Additional Residential Rates/Fees Service Type Rate as of July 1, 2024 Curbside Large Item Pickup Large Item Pickup Request Form $38.12 per item Maximum of 5 items per collection Late Container Set Out (Return Trip) $63.53 Container Replacement $63.53 45-Gallon Container $63.53 Scout Truck (City Approved) $29.72 Scout Truck (Customer Requested) $47.80 Curbside Exemption $29.72 Sanitation Vacancy Rate $8.23

Small Commercial Rates (Two 96-gallon garbage containers) Pickup Frequency Monthly Rate as of July 1, 2024 1 Per Week $59.44 2 Per Week $68.94 3 Per Week $103.41 5 Per Week $172.34

Commercial Dumpster Rates (Dumpster Setup Charge: $114.40) Container Type Pickup Frequency Monthly Rate as of July 1, 2024 4 Yard Dumpster (5'x5'x5') 1 Per Week $128.94 2 Per Week $248.64 6 Yard Dumpster (6'x7'x6') 1 Per Week $160.70 2 Per Week $327.65 3 Per Week $500.29 4 Per Week $680.26 5 Per Week $842.31 6 Per Week $1019.87 7 Per Week $1,194.95 8 Yard Dumpster (7'x7'x7') 1 Per Week $172.10 2 Per Week $383.01 3 Per Week $574.40 4 Per Week $769.03 5 Per Week $976.70 6 Per Week $1,168.88 7 Per Week $1,362.72

Additional Commercial Dumpster Fees Inaccessible/Blocked Dumpster (Return Trip) $125.84 Dumpster Replacement (dumpsters that reach their useful lifespan are exempt) $188.76 Extra Pickup $125.84

Compactor Entity Rates Type Monthly Rate as of July 1, 2024 Commercial Properties $89.61 Condos/Apartments $6.86/Unit

The City of Roswell does not collect personally identifiable information about its customers. Personally identifiable information on individual users will not be sold or otherwise transferred to third parties. Credit card payments made on the City of Roswell's website are made through a secure and encrypted method. The server encrypts this information to ensure privacy and protection of sensitive information. If any unauthorized use of your credit card occurs as a result of the payment from this website, contact you credit card company to report the problem.

If you have questions or concerns regarding a payment you have made on the City of Roswell's website, please feel free to call the City of Roswell's Finance Department at 770-641-3759. Office hours are Monday through Friday, 8:00 AM to 5:00 PM.

If you make a payment online, your payment will be posted to your account the following business day. For example, if you make a payment on Friday, your payment will be posted to your account the following Monday. If you select the Submit Payment icon more than once, your credit card could be charged more than once. If this happens to you, or if you over-pay in error, and you would like your credit card to be credited, please contact the City of Roswell's Finance Department, Monday through Friday 8:00 AM to 5:00 PM at 770-641-3759. You will be required to write a letter of request to initiate the credit.

If you choose to charge back a payment you have made in error through your credit card company, your account will be charged $25 each time.